Why customer service ratings are getting worse : NPR
Mar 15, 2023 · 74% of Americans say they've had product or service problem in the past year, according to the 10th edition of the National Customer Rage Survey, which tracks satisfaction and incivility. The...
Customer service complaints hit records over daily ... - NBC News
Mar 9, 2023 · Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows. Researchers said...
Finally, Customer Satisfaction Is Improving - Forbes
Sep 22, 2024 · According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess, a...
10 Ways to Boost Customer Satisfaction - Harvard Business Review
Jan 12, 2023 · Customer satisfaction is at its lowest point in the past two decades. Companies must focus on 10 areas of the customer experience to improve satisfaction without sacrificing revenue.
Electric Utility Business Customer Satisfaction Surges as Utilities ...
17 hours ago · The Electric Utility Business Customer Satisfaction Study, now in its 26 th year, measures satisfaction among business customers of 80 targeted U.S. electric utilities, each of which serves more ...
Record Increase in Customer Satisfaction Impacts Consumer …
ANN ARBOR, Mich., November 07, 2023--Customer satisfaction in the U.S. increases 1.3% in Q3 2023, the largest quarterly gain in 25 years, according to the ACSI.
The American Customer Satisfaction Index Experiences Largest …
Aug 8, 2023 · Customer satisfaction in the U.S. sees the largest quarterly gain in 15 years, increasing 0.7% in Q2 2023, according to the ACSI.
The American Customer Satisfaction Index Edges Up Again
May 9, 2023 · ANN ARBOR, Mich.--(BUSINESS WIRE)--Customer satisfaction in the United States improves for a third consecutive quarter, edging up 0.3% to 73.6 (on a 100-point scale) in the first quarter of...
Press Release National ACSI Q2 2023 - The American Customer ...
Aug 8, 2023 · The jump in satisfaction is good news for consumers, as the ACSI is a strong predictor of economic performance. Accordingly, the 0.7% improvement in ACSI is accompanied by solid gross domestic product (GDP) growth of 2.4% and moderate consumer spending growth (1.6%) in the second quarter.
Customer service is getting worse—and so are customers
Sep 28, 2023 · After rising steadily for two decades, the American Customer Satisfaction Index (ACSI), a barometer of contentment, began declining in 2018. Although it has edged up from its pandemic nadir, it...