In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Next week at the CES 2025 trade show in Las Vegas, we'll once again be able to see and hear about the latest tech trends in person.

Current alcohol labels, created in 1988, warn about dangers like drinking while pregnant or operating machinery. Murthy emphasized the need for updates to reflect modern research. Nestle said it will ...