J.D. Power released its 2024 mortgage lender customer satisfaction survey — and the results are surprising. Here are the ...

The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

In today’s competitive hospitality industry, customer satisfaction is a crucial measure of a company’s success. Club Resorto, ...

The Power of Recommendations and Loyalty Programs One of the key takeaways from Splice’s survey is that word of mouth remains a powerful driver in Nigeria’s beauty industry. The data shows that 7 out ...

J.D. Power researchers say overall, consumer satisfaction is up over last year. This is thanks to improvements in new-vehicle ...

KPUB received the Public Power Customer Satisfaction Award at the silver level for the second consecutive year, recognizing ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Survey shows overwhelming interest in AI tools, but lack of in-house technical expertise creates barriers to implementation.

Pay equity goes beyond simply meeting regulatory requirements; it is fundamentally a vital business imperative and a moral ...

How is Subaru doing with customer satisfaction? Buyers of the Crosstrek, Forester, Outback, and other new models score higher ...