One of the worst experiences I’ve ever had—Express Scripts is a quintessentially nefarious insurance corporation. Every aspect of their customer ... being offered is a service contract and ...

A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...

Scripted customer service isn’t a customer’s best ally. In the best case, people might chuckle at your scripts, but more often it just frustrates them. Customers don’t dislike scripts ...

she has started using Express Scripts’ mail-order service to fill her seven regular prescriptions. For each of those medications, Express Scripts has been paying itself more than it was paying ...

Two other large PBMs, OptumRx and Express Scripts, did not answer Medscape Medical News’s queries by press time. Although ...

Improving the Patient Financial Experience Throughout the Patient Journey While many healthcare providers believe that improving the patient financial experience is a critical step for their ...

Face-to-face interaction, friendly and helpful customer service, and the ability to ask questions ... In June 2023, Evernorth ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

The Cigna Group posted strong Q3 2024 results, yet CI stock is down nearly 20% from its 52-week high. See why this may ...

There's not a ton of room for cutting corners, except for downsizing the workforce, which makes the customer experience ...

Market Leadership in Pharmacy Benefit Management: The Cigna Group's merger with Express Scripts in 2018 ... 2023 reflects a loyal and extensive customer base, which is a testament to its brand ...