For example, publisher John Wiley & Sons Inc. said it was able to boost the number of customer service claims it resolved ...

Also, publisher Wiley and restaurant firm Open Table. Additionally, Benioff acknowledged that copilot AI technology has not delivered "customer value." He says Salesforce aims to turn on ...

The United States Court of Appeals for the Fifth Circuit recently affirmed a pivotal decision allowing sex-trafficking victims to proceed with their lawsuit against Salesforce, Inc., despite ...

Slashing jobs isn’t a great look. But Salesforce had several case studies to point to on Tuesday, like education publisher John Wiley & Sons Inc., which used Agentforce over the last three ...